Troubleshooting
Tips to avoid and recover from some common problems during usage.
Last updated
Tips to avoid and recover from some common problems during usage.
Last updated
Go to Dashboard > Settings > General > Reset Defaults to reset default settings and start from scratch. This will reset your app and restart it from scratch.
Note, this action is not reversible and deletes all local workspaces, configurations and settings. Backup your workflows by going to the relevant workspace > Hamburger Menu > Export > Download JSON.
By default, the Maya chrome extension and browser integration only works with Chromium based browsers (Chrome, Brave etc). It tries to connect to your default browser, and will not work if tried with non-default or non-Chromium based browsers. If you're still get the error below, drop us a mail at human@mayahq.com
In some cases, workflows error out because Maya doesn't have permissions to access a given web page, indicated by the "off" label on the extension button in the toolbar. Just click on it and click "Allow" to give it permissions.
Features like browser-based authentication and login which require the browser to communicate with the desktop app might fail on a Linux-based OS if xdg-open is missing/not working. Try the following :
Install xdg-utils on Ubuntu/Debian based installations by following these steps :
Run command sudo apt-get update -y
Run command sudo apt-get install -y xdg-utils
Use AppImageLauncher (install from here) to help easily launch the AppImage file
On some older versions of Maya, Windows Defender might show this screen due to lack of an updated EV certificate.
If you wish to bypass this, click on "More Info" and then press "Run Anyway".
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