Troubleshooting

Tips to avoid and recover from some common problems during usage.

Resetting To Defaults

Go to Dashboard > Settings > General > Reset Defaults to reset default settings and start from scratch. This will reset your app and restart it from scratch.

Note, this action is not reversible and deletes all local workspaces, configurations and settings. Backup your workflows by going to the relevant workspace > Hamburger Menu > Export > Download JSON.

Browser Not Connecting

By default, the Maya chrome extension and browser integration only works with Chromium based browsers (Chrome, Brave etc). It tries to connect to your default browser, and will not work if tried with non-default or non-Chromium based browsers. If you're still get the error below, drop us a mail at [e-mail]

Browser Workflows Erroring Out

In some cases, workflows error out because Maya doesn't have permissions to access a given web page, indicated by the "off" label on the extension button in the toolbar. Just click on it and click "Allow" to give it permissions.

Failed Redirections From Browser On Linux

Features like browser-based authentication and login which require the browser to communicate with the desktop app might fail on a Linux-based OS if xdg-open is missing/not working. Try the following :

1. Install xdg-utils on Ubuntu/Debian based installations by following these steps :

   1. Run command sudo apt-get update -y

   2. Run command sudo apt-get install -y xdg-utils

2. Use AppImageLauncher (install from here) to help easily launch the AppImage file

Windows Defender Blocking Install

On some older versions of Maya, Windows Defender might show this screen due to lack of an updated EV certificate.

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If you wish to bypass this, click on "More Info" and then press "Run Anyway".